Will Guests Say “I Do” Again? Survey of Tech’s Impact on Guest Satisfaction
By: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA This is a recap of a recent survey that examines the use of technology by hotel guests and how it impacts their overall stay satisfaction…
HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation
The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting,…
IT Measurements and the USALI 11th Edition
In January 2015, the USALI 11th edition became effective and a new schedule was born: Schedule 6 — Information and Telecommunications Systems. With the institution of a new schedule, many questions are asked, including: How was the transition to the new…