Hurricane Season: Is Your Organization Prepared?
As those in Caribbean island countries and Florida, Georgia and the Carolinas in the United States continue to feel the effects and deal with the aftermath of Hurricane Matthew, it is important to revisit emergency and disaster recovery procedures within…
How Much are Guests Willing to Disclose Personal Information within Hotel Apps?
How much are guests willing to disclose personal information for the convenience of guest services directed from a hotel app? The answer: not much. An April 2014 study of hotel guests revealed that only 34 percent would disclose personal information,…
USALI Survey Results Indicate Items That Need Updating
The USALI (Uniform System of Accounts for the Lodging Industry) has long been an important financial reporting guide within the lodging industry. As the industry’s business practices change, of course updates to the USALI follow. In March, the HFTP Research…
HFTP Research Institute Launches Golf Pro Compensation Survey
Designing compensation plans can be a challenge for any position, but golf pro compensation tends to be even more complex. The HFTP Research Institute has designed a survey to determine compensation benchmarks for golf professionals and other golf staff. This…