The Future of F&B: Industry 4.0’s Impact in the Luxury Hotel Segment

Written by: Varun Khanna, research scholar In this blog, the HFTP Middle East Research Center examines the essence of Industry 4.0 and how it is expected to impact the food and beverage (F&B) sector, and also identifies potential barriers to the adoption of Industry 4.0 solutions.   What is Industry 4.0? Digital…

Stay or Leave? Internship Stress and Coping Strategies in the Hotel Industry

Written by: Shan Shan Chien The hospitality industry has been regarded as the most challenging and stressful working environment compared to any other industry sector. As a former waitress in the banquet hall of a five-star hotel and a Michelin starred restaurant, I deeply understand the required components of multi-tasking…

The FUN-damentals of Club Budgeting: Best Practices for the Operating Budget

This blog post recaps best practices that positively impact how a club approaches its operating budget. It is based on the HFTP webinar from January 21, 2021 titled “Club Budgeting and FUN-damentals.”

Will Guests Say “I Do” Again? Survey of Tech’s Impact on Guest Satisfaction

By: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA This is a recap of a recent survey that examines the use of technology by hotel guests and how it impacts their overall stay satisfaction and re-booking intentions. The full report is also available for…

Consumer Behavior Changes During the Pandemic: What Should Businesses Know?

Written by: Hassan Al Sayegh It has been one year since the first COVID-19 case was reported to the World Health Organization in December 2019. The World Health Organization declared it a pandemic in March 2020. Multiple countries during the pandemic have initiated nationwide lockdowns and restrictions (WHO, 2020). The…

The Role of Technology in Cleaning and Sanitizing in the Era of the New Normal

Written by: Nutthaphat Poolworaluk The need to be reassured that your night’s stay is cleaner than ever has never been this critical before in the hospitality industry. With the ongoing Covid-19 pandemic, heightened measures for cleaning and sanitization need to be imposed, as the safety of both the guests and staff remains paramount in this…

Farewell to 2020: A Look Back at the Challenges, Opportunities Presented by a Pandemic

The final HFTP Europe Hangout of the year made a few requests of its participants: wear some fun holiday garb, bring your sense of humor, tell a few stories about how 2020 put everyone through the ringer – and, on a lighter note, share what we hope for in 2021….

Sustainable Luxury: New Opportunity for the Hospitality Industry?

Written by: Anni Lindqvist, research scholar At the beginning of 2020, no one could have predicted how a global pandemic would upend lives so drastically in a matter of months. Freedom to travel was compromised — and still is, for some. During these unpredictable times, the way of travel and how we…

COVID Chronicles: Village Hotels’ Secret to Operational Flexibility and Efficiency

Village Hotels is a UK-based hotel group with 31 properties, known for integrating a high-tech approach into a seamless guest experience. This feature was originally published on the GX Spotlight website. We sat down (virtually, of course) with Jon Davis, CTO of Village Hotels to chat about their efforts in reacting to…

Discussion of Hospitality Technology Across the Atlantic

By: Carl Weldon, HFTP COO Europe  Cyber HITEC featured a new virtual session this year that built a bridge across the Atlantic Ocean and brought together two regions separated by a common language. This engaging session was called the “HFTP Europe: Technology and Tea” Hangout, and featured an interview-style discussion…