Attention, Clubs: Are All Your Plans in Place?
It is an indisputable fact that has stood the test of time — Planning is vitally important to success. In fact, Benjamin Franklin, a founding father of the United States,…
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Letter from the HFTP Global President: Partnerships Are Powerful Assets
By: Michael Levie, CHTP — 2019-2020 HFTP Global board president And now, suddenly, it is 2020 — A new year, with new targets and new opportunities. The Austin, Texas-based HFTP Global team…
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Tech Trends of 2020: Where Innovation Lies
Facial recognition. Robotics process automation (RPA). Voice assistance. As technology becomes the cornerstone in the way we do business and a key driver for the guest experience, we have all…
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The HFTP Research Centers Present: A Year in Review
It has been an exciting first year for the HFTP Foundation. Between frenzied fundraising and planning a packed docket of upcoming research for 2020, research staff have certainly had their…
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HITEC Dubai 2019: Risk Management and More
By: Naftali Tanyongana This was my second year covering HITEC Dubai, and from a hospitality student perspective, it is always interesting to go to hospitality events and see theory put…
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HITEC Europe Returns to Stunning Mallorca, Spain in April 2020
It is officially December — and while many are dreaming of a white Christmas, HFTP also dreams of an iridescent spring, when HITEC Europe 2020 returns to Palma, Mallorca, Spain….
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Technology in Hotels: Invest Where it Counts
By Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA Want to give your guests the tech amenities they want? Put your money where your five-star…
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Attention, Hotels: How Do You Use Technology to Transform the Guest Experience?
How are evolving and emerging technologies being leveraged to transform and enhance the guest experience? The hospitality industry wants to know. The guest experience is becoming about more than just…
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The Threat of IoT Spies: Real or Imagined?
Written by: Sam Chester What is considered to be the first-ever “smart” device (a toaster that could be turned on and off via the Internet) was invented nearly 30 years…
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Omnichannel Surveys: The Next Step In Collecting Critical Customer Feedback
Written by: Jaime Bailey Back in 2013, Walker Insights made the bold prediction that by 2020 customer experience would overtake price and product as the key brand differentiator. Now, with 2020…
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