Attention, Hotels: How Do You Use Technology to Transform the Guest Experience?

How are evolving and emerging technologies being leveraged to transform and enhance the guest experience? The hospitality industry wants to know. The guest experience is becoming about more than just…

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The Threat of IoT Spies: Real or Imagined?

Written by: Sam Chester What is considered to be the first-ever “smart” device (a toaster that could be turned on and off via the Internet) was invented nearly 30 years…

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Omnichannel Surveys: The Next Step In Collecting Critical Customer Feedback

Written by: Jaime Bailey Back in 2013, Walker Insights made the bold prediction that by 2020 customer experience would overtake price and product as the key brand differentiator. Now, with 2020…

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Letter from the HFTP Global President: We Have a Lot to Celebrate

At the ocean-inspired Annual Tribute to Success at the HFTP 2019 Annual Convention, newly-installed HFTP Global President Michael Levie spoke about what to expect from HFTP in 2020, outlining his vision…

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HFTP 2019 Chapter Leadership Workshop Builds Leadership at the Local Level

Written by: Eileen Sarris, member of the Chapter Leadership Workshop Committee After a several year hiatus, the re-instated Chapter Leadership Workshop brought together 58 chapter officers representing a host of HFTP…

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Something Needs to be Said: Takeaways from the HFTP 2019 Annual Convention

Written by: Bernard Ellis, CHTP, CRME — Official HFTP 2019 Annual Convention Guest Blogger Our Little Secret? We have all been there. You are on the way to or from an…

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Sentiment Survey Reveals Top Hospitality Technology Decisions in 2020

The results are in for the inaugural Hospitality Technology Sentiment Survey, co-produced by HFTP and Hospitality Net. This survey sponsored by Shiji with partners EHL and Puzzle Partner serves as an indicator of pertinent technology trends in the hospitality…

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“I Have A Conflict” and How to Resolve It

Written by: Bernard Ellis, CHTP, CRME — Official HFTP 2019 Annual Convention Guest Blogger What I have always loved about the expression “I have a conflict” is that people may want…

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Survey Shows Areas of Agreement, Improvement for USALI Future Editions

The AH&LA Financial Management Committee (FMC) conducted a survey on the Uniform System of Accounts for the Lodging Industry (USALI) earlier this year, specifically focusing on issues that merit further discussion by the…

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Bid for Good in the HFTP Foundation Silent Auction

Stumped on gift ideas for this holiday season? Look no further: From now until October 25, the online HFTP Foundation Silent Auction has a spectacular assortment of coveted items waiting to be…

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