The HFTP Indy 500: 5 Attractions to Check Out at Annual Convention this October
Nestled in the heart of the Hoosier State, downtown Indianapolis is home to a dynamic blend of history, culture and modernity. As the vibrant epicenter of Indiana’s capital city, this thriving district is a testament to the coexistence of tradition…
Revolutionizing Hospitality: How AI-Powered Chatbots and Virtual Concierge Services Elevate the Guest Experience
Written by: Nina Drager Embracing the Future of Guest Service The hospitality industry is constantly on the lookout for innovative technologies that could further improve the guest experience and streamline operations. With the rise of AI-powered chatbots and virtual concierge…
A Homerun: Research Shows Hotel Guest Sentiments on Technology Have Improved Over Time
By: Agnes DeFranco, Minwoo Lee and Jihye Min May 11, 2023 marked the end of the federal COVID-19 Public Health Emergency. Indeed, the pandemic has had an impact on the perception of technology usage among hotel guests. The need to…
Total Revenue Management and the Mi$$ed Opportunities
Written by: Katerina Papadima Total revenue management is not a new concept, but it is one that hoteliers will embrace more for the years to come. To implement it, though, we first need to define it. What is total revenue…
Exploring Safety Systems and Devices: A Virtual Education Preview from Solution Providers
How does an industry that is required to offer a relaxed, discreet, unobtrusive, and unencumbered experience for guests and members, reconcile those goals with offering guests and members a secure environment? Every company is responsible for creating and maintaining a…
Look Back at HITEC: Lessons in Leadership from Florida’s Largest Independent Hotelier
“Hotels are a service industry, and the key is to have happy associates.” There are many reasons Harris Rosen, president and COO of Rosen Hotels & Resorts and Florida’s largest independent hotelier, is a masterclass in hospitality leadership: his willingness to…
Letter from the HFTP Global President: Join Me in 2023 at these HFTP Global and Industry Events
Written by: Neil Foster, CHTP, MBA Greetings, fellow HFTP members! Bouncing back from years of mostly distanced interactions, I’m honoured and excited to be “on the road” to spend time together with many of you in the upcoming months. With planned…
Exciting Changes Approved for USALI 12th Edition: Inside Look from the Global Finance Committee
The brain trust of hotel industry experts who are tasked with future planning and development for the Uniform System of Account for the Lodging Industry (USALI®) is back in full, collaborative force to produce the new USALI 12th Revised Edition. This group,…
CBRE Forecasts Enhanced RevPAR Growth in 2023 Despite Economic Headwinds
Written by: Rachael Rothman and Matt Mowell Despite projections of persistent inflation and a moderate economic recession, CBRE’s November 2022 Hotel Horizons® forecast calls for a 5.8 percent increase in rooms revenue per available room (RevPAR) in 2023. This is…
The Lag in Food and Beverage Recovery
Written by: Robert Mandelbaum and Andrew Hartley According to CBRE’s September 2022 Hotel Horizons® forecast for the overall U.S. lodging industry, rooms revenue per-available-room (RevPAR) will exceed 2019 annual levels in 2022. This is driven by the accelerated recovery of…