Can Proptech Solve the Asset-heavy/ Asset-light Dilemma?

Written by: Victoria Loing In a globalized world and very competitive setting, hotels are fighting to remain leaders in their market. Which brand to develop? How to retain customers? Which innovative technology to implement? Which business model strategy to follow?…

All About Chatbots: The Hotel Industry Can Thrive Through Automation

Written by: Tyler Boykin The hotel industry is facing a perfect storm. Post-pandemic travel has resumed, but hotels must grapple with a labor shortage and wage inflation. The U.S. Travel Association recently reported that travel spending in April 2022 had…

Stop the Bleeding: Staff Shortage Insights from a HITEC Orlando Guest Blogger

Written by: Jennifer Jones It’s no secret that the bubble has burst and travelers are back out on the road. With busy summer months still ahead, our hotels are experiencing demand that is certainly welcome after the pandemic decimated occupancies….

To Chip or Not to Chip? (Insights from a HITEC Orlando Guest Blogger)

Written by: Jennifer Jones Last year at HITEC Dallas 2021, I blogged about the infamous chip shortage that caused headaches all over our industry in regards to procuring a lot of the necessary electronics hotels depend on. This year, I…

From Loyalty Programs to Subscription-Based Business Models: New Hotel Revenue Streams

Written by: Natasha Piedrahita Is the subscription model here to stay or here to go? It is a business model successfully led by companies such as Amazon Prime, Netflix, Peloton and the like. The membership and subscription-based business models are…

Texas Treasures – Welcoming Some Hidden Gems

Written by: Jennifer Jones I want to thank all of the vendors who have prevailed through the tough times and gathered their teams to travel to Dallas to exhibit and showcase their wares. Although foot traffic may be lighter this…

Research Finds Property Management Systems Remain Most Important Hotel Technology in 2021

Written by: Josiah Mackenzie Since its first introduction in the late 1980s, the property management system (PMS) has played an increasingly central role in the operations of a hotel since then. We have seen a proliferation of innovation in hotel…

The Future of F&B: Industry 4.0’s Impact in the Luxury Hotel Segment

Written by: Varun Khanna, research scholar In this blog, the HFTP Middle East Research Center examines the essence of Industry 4.0 and how it is expected to impact the food and beverage (F&B) sector, and also identifies potential barriers to the adoption…

Stay or Leave? Internship Stress and Coping Strategies in the Hotel Industry

Written by: Shan Shan Chien The hospitality industry has been regarded as the most challenging and stressful working environment compared to any other industry sector. As a former waitress in the banquet hall of a five-star hotel and a Michelin…

The Role of Technology in Cleaning and Sanitizing in the Era of the New Normal

Written by: Nutthaphat Poolworaluk The need to be reassured that your night’s stay is cleaner than ever has never been this critical before in the hospitality industry. With the ongoing Covid-19 pandemic, heightened measures for cleaning and sanitization need to be imposed,…