USALI Guidance: How to Record these Puzzling Covid-19 Scenarios

Currently, the Uniform System of Accounts for the Lodging Industry, 11th Revised Edition (USALI) does not consider the possible alternative use of hotel assets during an international pandemic. To help guide hotels during this time, the USALI Global Finance Committee…

Apple iOS NFC Contactless Access Control: A Coronavirus Response

Written by: Nick Price The use of near field communication (NFC) for business applications has been on the rise, and as hotels adjust to incorporate contactless operations to reduce the spread of Covid-19, this might be a key solution to…

Letter from AHLA to HFTP Members on U.S. Lodging Industry

An important word from an HFTP Allied Partner The American Hotel & Lodging Association (AHLA) is the singular voice representing every segment of the hotel industry including chains, independent hotels, management companies, real estate investment trusts (REITs), bed and breakfasts,…

The Road to Peak Hotel Occupancy Rates Has Many Forks, Bends

Presented by: Jamie Lane, CBRE Hotel industries across the world have endured plummeting downturns in room occupancy and staffing, and the worst may not yet be in the rear-view mirror. As we take stock of our losses to date, it…

Industry Partners Check-in: What Will the Industry Look Like Post Pandemic?

Moderated by: Henri Roelings, Hospitality Net The second gathering for the new HFTP Hangout virtual get-togethers was a vendor-focused group who contemplated what the hospitality-industry will look like post-pandemic. Nowhere near the same was the overwhelming conclusion. Led by moderator…

Five Must-Know Steps for Confidently Predicting Hotel Performance

Written by: Nate Nasralla In the first post of this two-part blog series, we outlined the most common mistakes that result in errant and inefficient forecasting processes. Also, while many pieces to the hospitality experience from reservations to revenue management…

Five Mistakes to Avoid When Forecasting Hotel Performance

Written by: Nate Nasralla It’s been said only one percent of businesses are able to achieve 90 percent forecasting accuracy 30 days out. That is pretty poor — and despite access to unprecedented amounts of guest and operations data, and…

China Releases New Standards to Rate Quality of Hotel Online Services

Research from the HFTP Asia Research Center | Written by: Evita Ma On January 10, China released the new standards of Hotel Online Service Quality Evaluation and Classification (China Daily, 2020). This is the first domestic standard for evaluating and rating the…

HITEC Europe Returns to Stunning Mallorca, Spain in April 2020

It is officially December — and while many are dreaming of a white Christmas, HFTP also dreams of an iridescent spring, when HITEC Europe 2020 returns to Palma, Mallorca, Spain. Azure waters. Limestone mountains. Historic villages. These are just a…

Attention, Hotels: How Do You Use Technology to Transform the Guest Experience?

How are evolving and emerging technologies being leveraged to transform and enhance the guest experience? The hospitality industry wants to know. The guest experience is becoming about more than just great service. Recent studies indicate that by 2020 customer experience…