Five Mistakes to Avoid When Forecasting Hotel Performance

Written by: Nate Nasralla It’s been said only one percent of businesses are able to achieve 90 percent forecasting accuracy 30 days out. That is pretty poor — and despite access to unprecedented amounts of guest and operations data, and the aid of previously unavailable technologies, things aren’t getting any…

China Releases New Standards to Rate Quality of Hotel Online Services

Research from the HFTP Asia Research Center | Written by: Evita Ma On January 10, China released the new standards of Hotel Online Service Quality Evaluation and Classification (China Daily, 2020). This is the first domestic standard for evaluating and rating the quality of hotel online services in the nation. The new…

HITEC Europe Returns to Stunning Mallorca, Spain in April 2020

It is officially December — and while many are dreaming of a white Christmas, HFTP also dreams of an iridescent spring, when HITEC Europe 2020 returns to Palma, Mallorca, Spain. Azure waters. Limestone mountains. Historic villages. These are just a few choice phrases to describe Mallorca, where business and leisure will…

Attention, Hotels: How Do You Use Technology to Transform the Guest Experience?

How are evolving and emerging technologies being leveraged to transform and enhance the guest experience? The hospitality industry wants to know. The guest experience is becoming about more than just great service. Recent studies indicate that by 2020 customer experience will overtake price and product as the key brand differentiator…

Green Travel and Eco Stays: Latest Initiatives to Reduce Waste

Research from the HFTP Asia Research Center | Written by: Evita Ma Under new regulations effective July 1, 2019, hotels in Shanghai have ceased to offer disposable daily necessities such as toothbrushes, combs, bath sponges, razors, nail files and shoe polish, unless specifically requested by guests. Guangzhou hotels joined the initiative in…

Destination Orlando: Attend HFTP’s Annual Convention, Stay to Play

The HFTP 2019 Annual Convention is returning to Orlando, Florida this October for three days of hospitality-focused education, valuable association updates and networking. Take advantage of your travel to “The Sunshine State” and stay through the weekend to enjoy the myriad of outdoor activities, family attractions and vibrant nightlife this…

Anticipating Guests’ Needs Using 3-D Location Technology

Written by: Manlio Allegra  Like many industries upended by new technologies in recent years, the hotel industry is feeling the pain of house-sharing websites, with the largest threat coming from Airbnb. According to recent research conducted by Florida State University, a one percent increase in Airbnb listings lowers hotel revenues…

E20X Europe 2019 Award Winner Tackles Genuine Industry Problem and Solves It

AN INTERVIEW WITH HANNU VAHOKOSKI, HOTELWAY CEO Meet Sam. Sam is a bright, AI-based chat bot designed by Finnish hospitality startup company Hotelway. Hotelway provides professional management of customer engagement for hotels. What can Sam do? In addition to answering general questions and providing automated customer service, Sam is a great tool…

A Review of Today’s Hotels of the Future

Written By: Evita Ma These days, technology is transforming the customer experience at an alarming rate. Many hoteliers wonder what the future hotel will look like. Flyzoo Hotel, regarded as Alibaba Group’s first future hotel, was opened in mid-December 2018. Numerous news and media outlets applauded its futuristic design and…

The Blue Ocean Shift: Unique Strategies Presented at the Executive Vendor Summit

Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or, is it all beige walls and double beds with white covers — and you have to walk back outside and look at…