Attention, Hotels: How Do You Use Technology to Transform the Guest Experience?

How are evolving and emerging technologies being leveraged to transform and enhance the guest experience? The hospitality industry wants to know. The guest experience is becoming about more than just great service. Recent studies indicate that by 2020 customer experience…

Green Travel and Eco Stays: Latest Initiatives to Reduce Waste

Research from the HFTP Asia Research Center | Written by: Evita Ma Under new regulations effective July 1, 2019, hotels in Shanghai have ceased to offer disposable daily necessities such as toothbrushes, combs, bath sponges, razors, nail files and shoe polish, unless…

Destination Orlando: Attend HFTP’s Annual Convention, Stay to Play

The HFTP 2019 Annual Convention is returning to Orlando, Florida this October for three days of hospitality-focused education, valuable association updates and networking. Take advantage of your travel to “The Sunshine State” and stay through the weekend to enjoy the…

Anticipating Guests’ Needs Using 3-D Location Technology

Written by: Manlio Allegra  Like many industries upended by new technologies in recent years, the hotel industry is feeling the pain of house-sharing websites, with the largest threat coming from Airbnb. According to recent research conducted by Florida State University,…

E20X Europe 2019 Award Winner Tackles Genuine Industry Problem and Solves It

AN INTERVIEW WITH HANNU VAHOKOSKI, HOTELWAY CEO Meet Sam. Sam is a bright, AI-based chat bot designed by Finnish hospitality startup company Hotelway. Hotelway provides professional management of customer engagement for hotels. What can Sam do? In addition to answering general questions…

A Review of Today’s Hotels of the Future

Written By: Evita Ma These days, technology is transforming the customer experience at an alarming rate. Many hoteliers wonder what the future hotel will look like. Flyzoo Hotel, regarded as Alibaba Group’s first future hotel, was opened in mid-December 2018….

The Blue Ocean Shift: Unique Strategies Presented at the Executive Vendor Summit

Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or, is it all beige walls and double beds with white covers —…

Internal Controls and the Important Roles They Play in Eradicating Fraud

Written by: Artak Gevorgian, CHAE, MBA — Official HFTP® 2018 Guest Blogger Although I have been preoccupied with getting in the education sessions purely related to hospitality finance, technologies and hotel pre-opening, I made sure to participate in Fun with Fraud and…

Securing the Internet of Things (IoT)

With the technological advancements emerging in recent years, it seems like everything is interconnected. Individuals can change the temperature in their house, open curtains, turn on a light, unlock a door or even track the contents of their refrigerator. All…

Club & Hotel Controllers Conference 2018: Count me in for 2019!

Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 The Club & Hotel Controllers Conference was my first HFTP event, and I can assure you, it will not be my last! Each…