E-cigarettes: Is it time for hoteliers to butt in or butt out?

Editors Note: Since the publication of this article, movement to regulate e-cigarettes by the FDA has progressed. On the local government level and in other countries e-cigarettes have been banned in public places or banned all together. Recently, the European…

ANOTHER Credit Card Breach — What Now?

The recent data breaches at major retail outlets such as Target, Michaels Stores Inc. and Neiman Marcus brought this type of modern crime to the forefront in the minds of the consumer; and for us in the hospitality community, it…

Top 5 Trends in Hospitality for 2014

The faculty experts at the Kendall College School of Hospitality Management recently released its trends outlook for the hospitality industry for 2014. The hospitalitymanagement program is highly regarded in the Chicago for preparing students for careers in the hospitality industry….

How Replying to TripAdvisor Reviews Keeps the Four Seasons No.1 in the City

Ranking highly on TripAdvisor’s Popularity Index, a rating system based on quantity, quality and recency of customer reviews, is the best way to draw new customers to your hotel. Knowing that responding to reviews can entice others to write their…

HITEC 41: Mobile and Real-Time Data

It’s taken a few days for it all to sink in. I left HITEC sensing mobile and the resulting real-time communication was a dominant theme this year and the future of our business, but barely scratching the surface of overall…

Employees Untethered

This is the year of the tablet. Try and find a vendor, that doesn’t have a tablet as part of their product. In two years we will have forgotten that there was actually a “year of the tablet.” As mobile,…

It’s Going to Change Bigtime

The REALLY Big Show “The Rise of the Metamediaries” sounds like a science fiction horror show. The “rise” occurred on Tuesday afternoon and It was a REALLY big show starring senior people from Facebook, Google, Trip Advisor and Room 77….

It’s All About the Guest

Hundreds of vendors are about to spend three days hawking their wares to thousands of attendees at HITEC. It’s a thrilling time for all the techies who attend. It’s like a toy show. All new bright shiny stuff to look…

You Fools, You Picked Me Again

Well, hello again! For better or worse, I’m back for another year as a HITEC Guest Blogger. I so enjoyed meeting and speaking with many of you last year, and writing up my thoughts,that when the opportunity arose I once…

Efficiency, Profitability, Security: Look to the Cloud

Cloud computing, which has upended business models from music to movies to medicine, has now reached the hospitality industry in the form of hosted property management systems. These new cloud-based systems eliminate the need to purchase expensive hardware (including servers,…