Ramping up Hotel Internal Controls Post-Pandemic

Written by: Neil Grammer, CPA With two major “black swan” events within 12 years of each other, we can learn from the 2008 financial crisis to help ensure internal controls and business processes are working properly as the hotel industry…

International Hospitality Operations Need Global Leaders: Research Highlights (Part 2)

In recent research, Dr. Paul Willie, DBA, MBA, CHAE+, CHTP, CMA and Isidro Fierro set out to identify the elements and requirements of a global leader in today’s hospitality industry. They leveraged existing secondary data to highlight why global leaders are imperative for…

Post-Covid Sustainability: How Hotels Can Maximize Opportunity While Keeping Costs Down

Written by: Olivia Ruggles-Brise As the world emerges from the pandemic, there is an increasing amount of buzz about sustainability, particularly the climate crisis. Governments around the world are setting ambitious decarbonization targets in advance of the COP26 event in…

International Hospitality Operations Need Global Leaders: Research Highlights

Globalization has had a significant impact on the hospitality industry and requires thoughtful consideration from leaders of hospitality organizations who wish to expand their domestic operations into the international marketplace. In recent research, Dr. Paul Willie, DBA, MBA, CHAE+, CHTP, CMA…

What If? Three Strategic Shifts in Labor Could Be the Answer

Written by Arlene Ramirez, MBA, CHAE, CHE, CHIA “It didn’t take guts to follow the crowd — that courage and intelligence lay in being willing to be different.” – Jackie Robinson Today many hoteliers have pondered many ideas to adjust…

GX Spotlights Mandarin Oriental’s COVID-19 Strategy: Agile and Prepared in Uncertain Times

By: Anja Luthje When we closed some Mandarin Oriental hotels in response to COVID-19, the management team created a task force including myself as Group Director of Rooms and Quality and eleven hotel managers. The objective was to figure out…

AHLA National Day of Action to Save Hotel Jobs

An important word about the HotelsAct, an initiative from an HFTP Allied Partner (republished from Hotel Online) Written by: Danny Hudson It comes as no surprise that the hotel industry is hurting. The drop in travel and occupancy was quickly reflected…

COVID-19’s Potential Lasting Impact On Fixed vs. Variable Hotel Expense Ratios

Written by: Mark VanStekelenburg, Kannan Sankaran, Andy Hartley and Vanessa Gonzalez of CBRE As a result of COVID-19, hotel operators have been forced to make tough decisions, including the most basic one on whether to keep the lights on. Many…

GX Spotlight: These Hotels Excel at Guest Experience with Technology, Service and Data-driven Decisions

GX Spotlight began with the mission to showcase inspiring hotels that are dedicated to creating unique guest experiences. The first six months of the GX Spotlight experience showcased the ways in which various hotels have leveraged technology to achieve operational…

Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival

Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge sentiment. Considerable research has confirmed the link between review scores…