What If? Three Strategic Shifts in Labor Could Be the Answer

Written by Arlene Ramirez, MBA, CHAE, CHE, CHIA “It didn’t take guts to follow the crowd — that courage and intelligence lay in being willing to be different.” – Jackie Robinson Today many hoteliers have pondered many ideas to adjust their business strategy, all the while asking themselves: “What if?”….

GX Spotlights Mandarin Oriental’s COVID-19 Strategy: Agile and Prepared in Uncertain Times

By: Anja Luthje When we closed some Mandarin Oriental hotels in response to COVID-19, the management team created a task force including myself as Group Director of Rooms and Quality and eleven hotel managers. The objective was to figure out how we would reopen, what would be different, and what…

AHLA National Day of Action to Save Hotel Jobs

An important word about the HotelsAct, an initiative from an HFTP Allied Partner (republished from Hotel Online) Written by: Danny Hudson It comes as no surprise that the hotel industry is hurting. The drop in travel and occupancy was quickly reflected in the supplier community, group and event locations, technology companies…

COVID-19’s Potential Lasting Impact On Fixed vs. Variable Hotel Expense Ratios

Written by: Mark VanStekelenburg, Kannan Sankaran, Andy Hartley and Vanessa Gonzalez of CBRE As a result of COVID-19, hotel operators have been forced to make tough decisions, including the most basic one on whether to keep the lights on. Many were required to close their doors after municipal mandates were…

GX Spotlight: These Hotels Excel at Guest Experience with Technology, Service and Data-driven Decisions

GX Spotlight began with the mission to showcase inspiring hotels that are dedicated to creating unique guest experiences. The first six months of the GX Spotlight experience showcased the ways in which various hotels have leveraged technology to achieve operational and guest experiential goals that would have been pipe dreams…

Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival

Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge sentiment. Considerable research has confirmed the link between review scores and revenue. Though estimates on the magnitude of impact may…

USALI Recording Guidance Part 3: Government Loan Assistance

As a result of the current economic situation, entities that own or lease hotels are eligible to apply for and receive a loan under a government assistance program. An example of this is the Paycheck Protection Program (PPP) in the United States. This program requires the hotel to meet certain…

Hotel Trends: Reducing Costs and Contact in Rooms, Staff and F&B

The first week of June kicked off with a general HFTP Hangout that covered hotel market trends and trajectories, presented by CBRE Hotels Advisory representatives Mark Van Stekelenburg, Andy Hartley and Vanessa Gonzalez. CBRE presented a wealth of industry data using a spectrum of various economic data points that was…

Risk Mapping and Building Customer Confidence in a Post-Covid-19 World

The HFTP Hangouts rounding out the last week of May focused on risk mapping and risk management, as well as how to build customer confidence for the new normal. Here are some key takeaways from the Hangouts to help you plan out strategies to navigate the post-Covid-19 world. Risk Mapping…

HFTP Hangout -- Home-based Security

AHLA Advocacy Efforts Encompass All Hospitality Touchpoints

Presented by: Chip Rogers and Kevin Carey, AHLA This Spring’s economic pause has sent a shock-wave to businesses worldwide, with the hotel industry especially hit hard as travel has essentially halted. At the center are the hotels themselves; but in connection, are the numerous suppliers and businesses which support their…