Distressed Hotels Find New Ownership and Vision

Written by: Kristopher Swanson Opportunistic outlook The Covid-19 pandemic has had a significant impact on the financial wellbeing of hotels around the world, especially in regions that have experienced prolonged lockdowns and reduced travel. Real estate investment funds and managers,…

Destination, HITEC Dallas: Return to In-person Engagement, Education and Exhibits in 2021

HITEC®, the world’s largest hospitality technology conference and exhibition returns live this year in just three months. Join thousands of fellow hospitality professionals September 27-30, 2021 at the Kay Bailey Hutchison Convention Center in Dallas, Texas USA for four days…

Ready Player One: How Can Hoteliers Capitalize On eSports?

Written by: Anastasiia Petryshche Even though it was initially marketed as a new kind of massively multiplayer online game, the OASIS quickly evolved into a new way of life.” -Ernest Cline In his award-winning movie “Ready Player One,” Steven Spielberg…

How Has Technology Changed the Face of Marketing in Hospitality Amid Covid-19?

Written by: Varun Khanna, research scholar Over the past year and a half, hospitality marketing and management has witnessed tremendous growth in terms of research and development (Byrd, et.al, 2021). The Covid-19 pandemic has brought about much of this change, as it…

Ramping up Hotel Internal Controls Post-Pandemic

Written by: Neil Grammer, CPA With two major “black swan” events within 12 years of each other, we can learn from the 2008 financial crisis to help ensure internal controls and business processes are working properly as the hotel industry…

International Hospitality Operations Need Global Leaders: Research Highlights (Part 2)

In recent research, Dr. Paul Willie, DBA, MBA, CHAE+, CHTP, CMA and Isidro Fierro set out to identify the elements and requirements of a global leader in today’s hospitality industry. They leveraged existing secondary data to highlight why global leaders are imperative for…

Post-Covid Sustainability: How Hotels Can Maximize Opportunity While Keeping Costs Down

Written by: Olivia Ruggles-Brise As the world emerges from the pandemic, there is an increasing amount of buzz about sustainability, particularly the climate crisis. Governments around the world are setting ambitious decarbonization targets in advance of the COP26 event in…

International Hospitality Operations Need Global Leaders: Research Highlights

Globalization has had a significant impact on the hospitality industry and requires thoughtful consideration from leaders of hospitality organizations who wish to expand their domestic operations into the international marketplace. In recent research, Dr. Paul Willie, DBA, MBA, CHAE+, CHTP, CMA…

What If? Three Strategic Shifts in Labor Could Be the Answer

Written by Arlene Ramirez, MBA, CHAE, CHE, CHIA “It didn’t take guts to follow the crowd — that courage and intelligence lay in being willing to be different.” – Jackie Robinson Today many hoteliers have pondered many ideas to adjust…

GX Spotlights Mandarin Oriental’s COVID-19 Strategy: Agile and Prepared in Uncertain Times

By: Anja Luthje When we closed some Mandarin Oriental hotels in response to COVID-19, the management team created a task force including myself as Group Director of Rooms and Quality and eleven hotel managers. The objective was to figure out…