Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival

Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge…

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USALI Recording Guidance Part 3: Government Loan Assistance

As a result of the current economic situation, entities that own or lease hotels are eligible to apply for and receive a loan under a government assistance program. An example…

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Hotel Trends: Reducing Costs and Contact in Rooms, Staff and F&B

The first week of June kicked off with a general HFTP Hangout that covered hotel market trends and trajectories, presented by CBRE Hotels Advisory representatives Mark Van Stekelenburg, Andy Hartley…

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Risk Mapping and Building Customer Confidence in a Post-Covid-19 World

The HFTP Hangouts rounding out the last week of May focused on risk mapping and risk management, as well as how to build customer confidence for the new normal. Here…

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HFTP Hangout -- Home-based Security

AHLA Advocacy Efforts Encompass All Hospitality Touchpoints

Presented by: Chip Rogers and Kevin Carey, AHLA This Spring’s economic pause has sent a shock-wave to businesses worldwide, with the hotel industry especially hit hard as travel has essentially…

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Interoperability, Health Innovation Are the Keys to Recovery

Moderated by: Diane Estner, DANNI Enterprises | Presented by: John Picard Getting back to the business of travel will require big thinking and bold action. Innovation will be the catalyst…

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First HFTP Europe Hangout Discussed Hotel Pandemic Response on Global Scale

Presented by: Michael Levie, CHTP, citizenM Hotels For the first HFTP Europe Hangout, live on Zoom, the featured speaker was HFTP Global President Michael Levie, CHTP. As COO of citzenM,…

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Questions You May Not Have Considered Regarding U.S. Families First Coronavirus Response Act

Moderated by: Clare Vazquez-Peace and Rachel Comella, CertiPay Am I allowed to ask about an employee’s symptoms or require a doctor’s note? These questions and many more were addressed during…

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Technology in Hotels: Invest Where it Counts

Technology in Hotels: Invest Where it Counts

By Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA Want to give your guests the tech amenities they want? Put your money where your five-star…

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Strategic Joint Venture: A New Strategy to Expand Footprints in China

Written By: Evita Ma Many surveys show that the mid- to high-end hotel market is booming in China. However, the corresponding services are still insufficient. To expand the footprints, the…

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