Stay or Leave? Internship Stress and Coping Strategies in the Hotel Industry

Written by: Shan Shan Chien The hospitality industry has been regarded as the most challenging and stressful working environment compared to any other industry sector. As a former waitress in the banquet hall of a five-star hotel and a Michelin starred restaurant, I deeply understand the required components of multi-tasking…

The Role of Technology in Cleaning and Sanitizing in the Era of the New Normal

Written by: Nutthaphat Poolworaluk The need to be reassured that your night’s stay is cleaner than ever has never been this critical before in the hospitality industry. With the ongoing Covid-19 pandemic, heightened measures for cleaning and sanitization need to be imposed, as the safety of both the guests and staff remains paramount in this…

COVID Chronicles: Village Hotels’ Secret to Operational Flexibility and Efficiency

Village Hotels is a UK-based hotel group with 31 properties, known for integrating a high-tech approach into a seamless guest experience. This feature was originally published on the GX Spotlight website. We sat down (virtually, of course) with Jon Davis, CTO of Village Hotels to chat about their efforts in reacting to…

Innovation Is the Way Forward: Get Back to Business in a New Way

Now that the world is just days away from the official start of a new season, the hotel market is evaluating its post-summer state of affairs and trying to figure out how best to get back to business this fall. This is also the time to start getting a feel…

Embracing Change: Lessons Learned During a Pandemic that Has Changed Hospitality

For the past three months, HFTP has hosted weekly “Hangout” sessions on Zoom, uniting hospitality professionals to learn from and support each other during a particularly difficult period. Paul West has been a familiar face in these virtual meetings, so it was only fitting that he capped off HFTP’s inaugural…

Create a Culture of Agility, Place These Five Tech Bets

Phil Le-Brun, director, enterprise strategy at Amazon Web Services, says there is one word that is mentioned, on average, every six minutes during executive meetings: agility. How can you do more, and faster, with less? Agile companies have a few things in common: they have a clear vision or mission…

Navigating Crises and the Tech It Will Take to Overcome COVID-19

It is amazing what you can accomplish with a kayak, a great deal of preparation, and the determination to achieve a 15-year-old dream. ­The HFTP Hangout that took place on Wednesday, May 13 took a dramatic departure from the trending hospitality industry topics of contactless technologies and financial planning sans…

Interoperability, Health Innovation Are the Keys to Recovery

Moderated by: Diane Estner, DANNI Enterprises | Presented by: John Picard Getting back to the business of travel will require big thinking and bold action. Innovation will be the catalyst for change in the hospitality industry. Solutions will propel it forward. Technology will be the key to restoring trust and…

HFTP Hospitality Technology Hall of Fame Showcases Innovators in Hospitality Technology

This HFTP recognition names industry influencers for over 30 years. Continue the tradition with a nomination for 2020 — The deadline to submit your nomination is April 13, 2020. Innovative developments and applications in technology have propelled the hospitality industry forward, the result of hard work and creative thinking by…

Ask the Expert: What Is the Worst Way to Approach Digital Transformation?

Lindsay Herbert is an expert on the subject of digital transformation — she even wrote the book on it. She has received international praise for her book Digital Transformation, which gives a practical and direct approach to innovation that dispels the myths behind the business world’s most infamous buzzword. Herbert…