The Challenge for Hotels When It Comes to Securing Their Systems
In hotels, guests are a unique challenge to securing hotel systems. One of the first things a hotel guest does once they reach their hotel room is to check their Internet connection. According to studies conducted by Dr. Agnes DeFranco,…
How Replying to TripAdvisor Reviews Keeps the Four Seasons No.1 in the City
Ranking highly on TripAdvisor’s Popularity Index, a rating system based on quantity, quality and recency of customer reviews, is the best way to draw new customers to your hotel. Knowing that responding to reviews can entice others to write their…
It’s Going to Change Bigtime
The REALLY Big Show “The Rise of the Metamediaries” sounds like a science fiction horror show. The “rise” occurred on Tuesday afternoon and It was a REALLY big show starring senior people from Facebook, Google, Trip Advisor and Room 77….
Efficiency, Profitability, Security: Look to the Cloud
Cloud computing, which has upended business models from music to movies to medicine, has now reached the hospitality industry in the form of hosted property management systems. These new cloud-based systems eliminate the need to purchase expensive hardware (including servers,…
The New Age of Online Hotel Reservations
The Power of Online Bookings, Mobile-Friendly Web sites and a Unique User Experience There’s no question that the Internet has taken center stage as the hotel reservation method of choice worldwide. As price sensitive vacationers turn to third party reservation…
What Technologies Hotel Guests Want and Don’t Want
A Survey of Hotel Guests Shows What Technology Features are Important to Them When They Travel The integration of technology into our everyday routine is seamless — used in communication, design, decision-making, orientation and entertainment. With mobile smart devices in…
Ask the Experts: Bob Bennett
Bob Bennett is president of Starr Technology Consulting. He is the 2000 inductee into the HFTP International Hospitality Technology Hall of Fame and is a member of the HITEC Advisory Council. What’s the best way to establish and maintain a…
Ask the Experts: Jon Inge, CHTP, ISHC
A Consultant’s View of the Hospitality Technology Industry Jon Inge, CHTP, ISHC, is president of Jon Inge & Associates. He is a 2006 inductee into the HFTP International Hospitality Technology Hall of Fame and is a frequent contributor to trade…