The Challenge for Hotels When It Comes to Securing Their Systems

In hotels, guests are a unique challenge to securing hotel systems. One of the first things a hotel guest does once they reach their hotel room is to check their Internet connection. According to studies conducted by Dr. Agnes DeFranco, CHE, CHAE, CHIA and Dr. Cristian Morosan, CHTP, CHE who are…

How Replying to TripAdvisor Reviews Keeps the Four Seasons No.1 in the City

Ranking highly on TripAdvisor’s Popularity Index, a rating system based on quantity, quality and recency of customer reviews, is the best way to draw new customers to your hotel. Knowing that responding to reviews can entice others to write their own, the Four Seasons Hotel in Austin jumped 26 spots…

It’s Going to Change Bigtime

The REALLY Big Show “The Rise of the Metamediaries” sounds like a science fiction horror show. The “rise” occurred on Tuesday afternoon and It was a REALLY big show starring senior people from Facebook, Google, Trip Advisor and Room 77. The stage was groaning with all these heavyweights in one…

Efficiency, Profitability, Security: Look to the Cloud

Cloud computing, which has upended business models from music to movies to medicine, has now reached the hospitality industry in the form of hosted property management systems. These new cloud-based systems eliminate the need to purchase expensive hardware (including servers, networking equipment and data backups) and allow owners and managers…

The New Age of Online Hotel Reservations

The Power of Online Bookings, Mobile-Friendly Web sites and a Unique User Experience There’s no question that the Internet has taken center stage as the hotel reservation method of choice worldwide. As price sensitive vacationers turn to third party reservation systems for the best deal and last minute travelers turn…

What Technologies Hotel Guests Want and Don’t Want

A Survey of Hotel Guests Shows What Technology Features are Important to Them When They Travel The integration of technology into our everyday routine is seamless — used in communication, design, decision-making, orientation and entertainment. With mobile smart devices in our hands, and media and information up in the cloud,…

Ask the Experts: Bob Bennett

Bob Bennett is president of Starr Technology Consulting. He is the 2000 inductee into the HFTP International Hospitality Technology Hall of Fame and is a member of the HITEC Advisory Council. What’s the best way to establish and maintain a relationship with a vendor/service provider? Work with the vendor to…

Ask the Experts: Jon Inge, CHTP, ISHC

A Consultant’s View of the Hospitality Technology Industry Jon Inge, CHTP, ISHC, is president of Jon Inge & Associates. He is a 2006 inductee into the HFTP International Hospitality Technology Hall of Fame and is a frequent contributor to trade publications like Hospitality Upgrade. What’s the best way to establish…