No Need to Be Depressed: Uplifting Revenue Management Tips When Revenue Is Down

One whose title is “chief evangelist” is driven by his mission to deliver good news. And so it went with this week’s European HFTP Hangout presenter, IDeaS Chief Evangelist Klaus Kohlmayr. His aim is to bring hoteliers across the globe good news regarding revenue management in a time where revenue…

Abrupt Transitions to Remote Work May Require Changes in Work Culture, Management

Written by: Gustavo Miranda, research scholar In its latest monthly news bulletin, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management explored the sudden and compulsory transition to remote work as a response to the global coronavirus pandemic. The Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management regularly…

How Hoteliers Can Streamline Labor Management throughout the 2019 Summer Season

Written by: Steve Pappas With the summer months in full swing, vacation season is booming — making it one of the busiest times of the year for the hospitality industry. And an influx in guests means a need for seasonal employees. As hotel’s biggest expense, payroll can be a headache…

Are Loyalty Programs Too Rewarding?

Written by: Naftali Marlon Tanyongana Loyalty programs have become par for the course across industries — from retail to airline to hospitality — popularized by their ability to create a loyal customer base. But, companies can quickly lose themselves in the number of return customers and purchases, forgetting about the…

Part 1: How to Bring More Hospitality Financial Leadership Into Your Hotel

You have the ability to increase the way you lead your team financially, to create an environment that has your managers working together on the “business” of running your hotel. I invite you to read my Top 10 list for hotel financial leadership success and open up to the opportunity…