GX Spotlight: These Hotels Excel at Guest Experience with Technology, Service and Data-driven Decisions

GX Spotlight began with the mission to showcase inspiring hotels that are dedicated to creating unique guest experiences. The first six months of the GX Spotlight experience showcased the ways in which various hotels have leveraged technology to achieve operational and guest experiential goals that would have been pipe dreams…

China Releases New Standards to Rate Quality of Hotel Online Services

Research from the HFTP Asia Research Center | Written by: Evita Ma On January 10, China released the new standards of Hotel Online Service Quality Evaluation and Classification (China Daily, 2020). This is the first domestic standard for evaluating and rating the quality of hotel online services in the nation. The new…

Anticipating Guests’ Needs Using 3-D Location Technology

Written by: Manlio Allegra  Like many industries upended by new technologies in recent years, the hotel industry is feeling the pain of house-sharing websites, with the largest threat coming from Airbnb. According to recent research conducted by Florida State University, a one percent increase in Airbnb listings lowers hotel revenues…

The Possibilities of Mobile Apps

A study found that Americans check their phone on average once every 12 minutes. That number may not be accurate for everyone, but you have to admit that the separation anxiety is real — and people have grown dependent on their mobile phones. The hospitality industry, though not always at the…

Okay Google, Are Apps Dead? Alexa, Do Hotel Guests Want You?

By Amanda Belarmino Are apps dead? This was a question presented during a session on mobile applications at HITEC Toronto 2017. Between upgrades to phone operating systems and the rapid marketplace acceptance of voice operated technology, some in the press have declared that 2017 will be the end of apps…

Getting Organized for HITEC Toronto

Written By: Jennifer Jones I have attended HITEC now for several years, as both an exhibitor and an attendee. Regardless of my role there, I have learned one valuable lesson: take a vacation after to catch up on sleep! I know that is not realistic, but if my day-to-day job…

Revenue Management Meets Big Data at HITEC New Orleans

Written By: Katerina Berezina, Ph.D., CHTP, CRME HFTP and HITEC are known not only for the world’s largest hospitality technology show, but also for the cutting-edge education and professional development. In order to deliver the highest quality of education, HITEC brings together dozens of sessions that discuss the recent developments…

Tuning In to Station HITEC

Written By: James Lingle I love HITEC® — I have been to more HITEC’s than I can remember (though not nearly as many as some others!). It seems like I should be able to keep count of them, but after a while, I’ve just lost count. Last year, however, was an unusual…

The Fifth Season of the Year – HITEC

Written By: Katerina Berezina, Ph.D., CHTP, CRME Many of us grew up learning about and experiencing the four seasons of the year: spring, summer, fall and winter. I was never interested in this topic so much, but ever since I moved to Florida I often hear people around me talking…

Quite Interesting So Far

It is really exciting to be in Los Angeles for this year’s HITEC and so far so good. Monday evening’s opening party at the Belasco Theater was quite sensational. Good music, good food and drinks, and good conversations. Not to mention the elegance of the venue. HITEC itself has been…