Watch Your Step: Ethical Pitfalls for Today’s Clubs to Avoid

Written by: Daniel Conti Jr., CHAE, CAM The Covid-19 pandemic has placed a lot of financial pressure on clubs around the country. Many have experienced a shortfall in expected revenues. Club leadership has had to make difficult decisions on how to treat their employees while still being fiscally responsible. With…

Summary of Social Distancing Technologies in Hotels: What Are Our Guests Telling Us?

Written by: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Cristian Morosan, Ph.D., MSc, CHTP The current COVID-19 pandemic has caused unprecedented challenges for many economic sectors. One of the most highly impacted industry by the pandemic is the hospitality industry. And as we have progressed through this worldwide crisis,…

COVID-19’s Potential Lasting Impact On Fixed vs. Variable Hotel Expense Ratios

Written by: Mark VanStekelenburg, Kannan Sankaran, Andy Hartley and Vanessa Gonzalez of CBRE As a result of COVID-19, hotel operators have been forced to make tough decisions, including the most basic one on whether to keep the lights on. Many were required to close their doors after municipal mandates were…

From the HFTP Dubai Research Center: Guide to Industry Recovery

By Ana-Denisa Irimescu, Dubai Research Scholar The hospitality industry in Dubai has had an interesting year. In response, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management decided to close the academic year with a road map to post-pandemic recovery for the hospitality industry. Editor’s note: The following…

No Need to Be Depressed: Uplifting Revenue Management Tips When Revenue Is Down

One whose title is “chief evangelist” is driven by his mission to deliver good news. And so it went with this week’s European HFTP Hangout presenter, IDeaS Chief Evangelist Klaus Kohlmayr. His aim is to bring hoteliers across the globe good news regarding revenue management in a time where revenue…

Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival

Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge sentiment. Considerable research has confirmed the link between review scores and revenue. Though estimates on the magnitude of impact may…

Letter from the HFTP Global President: A Look at the Past Six Months

Written by: Michael Levie, CHTP Dear HFTP colleagues, In just a few short months, our world has changed from a strong and steady economy, solid revenues and overall happiness to great concerns for our health and well-being, a deep recession and overall nervousness. Most of us were first in disbelief…

USALI Recording Guidance Part 3: Government Loan Assistance

As a result of the current economic situation, entities that own or lease hotels are eligible to apply for and receive a loan under a government assistance program. An example of this is the Paycheck Protection Program (PPP) in the United States. This program requires the hotel to meet certain…

Club Reopening: What Are the Legal Issues?

Written by: Brad Steele, J.D. With club leaders, staff and members in the United States all anxiously awaiting the go-ahead from state officials to reopen, the question every club leader should be asking is, “How do I open without exposing my club to potential liability from someone alleging he contracted…

USALI Guidance Part 2: Government-sponsored Wage Subsidies and Grants

During the Covid-19 global pandemic, some governments have decided to support industries with significant revenue losses and offer wage grants/subsidies to keep workers employed during the crisis. To help guide users, the USALI Global Finance Committee came together to collaborate and issue their recommendations for how to record these wage subsidy programs….