How Has Technology Changed the Face of Marketing in Hospitality Amid Covid-19?
Written by: Varun Khanna, research scholar Over the past year and a half, hospitality marketing and management has witnessed tremendous growth in terms of research and development (Byrd, et.al, 2021). The Covid-19 pandemic has brought about much of this change, as it…
Technology that Can Be Used to Support Large Events During and After Covid-19 Pandemic
Written by: Anni Lindqvist, research scholar The Post-Covid World Numerous industries were forced to employ more technology and reimagine nearly every aspect of their operations due to the pandemic. Technological changes sparked by Covid-19 are a form of acceleration for previously existing…
Ramping up Hotel Internal Controls Post-Pandemic
Written by: Neil Grammer, CPA With two major “black swan” events within 12 years of each other, we can learn from the 2008 financial crisis to help ensure internal controls and business processes are working properly as the hotel industry…
Vaccine Tourism: Should the Hospitality Industry Acknowledge this Trend?
Written by: Hassan Al Sayegh The world is shifting into a recovery stage from the pandemic that has resulted in a loss of millions of lives and impacted many businesses. The emergence of several vaccines around the world is a…
Consumer Behavior Changes During the Pandemic: What Should Businesses Know?
Written by: Hassan Al Sayegh It has been one year since the first COVID-19 case was reported to the World Health Organization in December 2019. The World Health Organization declared it a pandemic in March 2020. Multiple countries during the…
GX Spotlight: How a Family-Owned and Operated Hotel Is Handling the Crisis
Hostellerie La Cheneaudière & Spa, known for their luxurious service, welcomes guests who come to enjoy their spa and wellness offerings and to simply get away from it all. This feature was originally published on the GX Spotlight website. The…
Watch Your Step: Ethical Pitfalls for Today’s Clubs to Avoid
Written by: Daniel Conti Jr., CHAE, CAM The Covid-19 pandemic has placed a lot of financial pressure on clubs around the country. Many have experienced a shortfall in expected revenues. Club leadership has had to make difficult decisions on how…
Summary of Social Distancing Technologies in Hotels: What Are Our Guests Telling Us?
Written by: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Cristian Morosan, Ph.D., MSc, CHTP The current COVID-19 pandemic has caused unprecedented challenges for many economic sectors. One of the most highly impacted industry by the pandemic is the hospitality…
COVID-19’s Potential Lasting Impact On Fixed vs. Variable Hotel Expense Ratios
Written by: Mark VanStekelenburg, Kannan Sankaran, Andy Hartley and Vanessa Gonzalez of CBRE As a result of COVID-19, hotel operators have been forced to make tough decisions, including the most basic one on whether to keep the lights on. Many…
From the HFTP Dubai Research Center: Guide to Industry Recovery
By Ana-Denisa Irimescu, Dubai Research Scholar The hospitality industry in Dubai has had an interesting year. In response, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management decided to close the academic year with a road map…