Considerations for Hotel Profitability Trends, Re-opening and Work from Home

Round 1 – U.S. and European Hotel Performance Trends in a Downturn The latest round of HFTP Hangouts kicked off this week with a data-driven session presented by HotStats. This session provided an in-depth overview of current operational and profitability data from hotels in both the United States and Europe….

Are Loyalty Programs Too Rewarding?

Written by: Naftali Marlon Tanyongana Loyalty programs have become par for the course across industries — from retail to airline to hospitality — popularized by their ability to create a loyal customer base. But, companies can quickly lose themselves in the number of return customers and purchases, forgetting about the…