Certification Achieved: One Applicant’s Story of Success with New Platform

“Through hard work and dedication, my certification has been accomplished,” says Bernadette Mukuka Ceant, CHAE, who works in accounts receivables at Frenchman’s Creek Beach and Country Club. Bernadette has been a member of HFTP for many years. She has always believed that knowledge and experience in her career is of…

Are Loyalty Programs Too Rewarding?

Written by: Naftali Marlon Tanyongana Loyalty programs have become par for the course across industries — from retail to airline to hospitality — popularized by their ability to create a loyal customer base. But, companies can quickly lose themselves in the number of return customers and purchases, forgetting about the…