GX Spotlights Mandarin Oriental’s COVID-19 Strategy: Agile and Prepared in Uncertain Times

By: Anja Luthje When we closed some Mandarin Oriental hotels in response to COVID-19, the management team created a task force including myself as Group Director of Rooms and Quality and eleven hotel managers. The objective was to figure out how we would reopen, what would be different, and what…

From the HFTP Dubai Research Center: Guide to Industry Recovery

By Ana-Denisa Irimescu, Dubai Research Scholar The hospitality industry in Dubai has had an interesting year. In response, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management decided to close the academic year with a road map to post-pandemic recovery for the hospitality industry. Editor’s note: The following…

Letter from the HFTP Global President: A Look at the Past Six Months

Written by: Michael Levie, CHTP Dear HFTP colleagues, In just a few short months, our world has changed from a strong and steady economy, solid revenues and overall happiness to great concerns for our health and well-being, a deep recession and overall nervousness. Most of us were first in disbelief…

Seven Things Travel and Tourism Companies Should Consider During the COVID-19 Crisis

Written by: Hadleigh Ford The unprecedented COVID-19 crisis has had a major impact on the travel and tourism industry, shutting down thousands of hotels, tourist destinations and flights around the world. Since travel and tourism are cash-heavy industries dependent on small margins, many companies will face great hardship, from laying…

Interoperability, Health Innovation Are the Keys to Recovery

Moderated by: Diane Estner, DANNI Enterprises | Presented by: John Picard Getting back to the business of travel will require big thinking and bold action. Innovation will be the catalyst for change in the hospitality industry. Solutions will propel it forward. Technology will be the key to restoring trust and…

Industry Partners: We Want to Be There for Hotels When Recovery Begins

Moderated by: Rich Siegel, Hospitality Upgrade Talk is starting to build on when communities and businesses can open back up – or restart – and what that will look like. The overall consensus is that it will be a gradual transition, and economies in countries around the globe will do…