GX Spotlights Mandarin Oriental’s COVID-19 Strategy: Agile and Prepared in Uncertain Times

By: Anja Luthje When we closed some Mandarin Oriental hotels in response to COVID-19, the management team created a task force including myself as Group Director of Rooms and Quality and eleven hotel managers. The objective was to figure out how we would reopen, what would be different, and what…

From the HFTP Dubai Research Center: Guide to Industry Recovery

By Ana-Denisa Irimescu, Dubai Research Scholar The hospitality industry in Dubai has had an interesting year. In response, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management decided to close the academic year with a road map to post-pandemic recovery for the hospitality industry. Editor’s note: The following…

Risk Mapping and Building Customer Confidence in a Post-Covid-19 World

The HFTP Hangouts rounding out the last week of May focused on risk mapping and risk management, as well as how to build customer confidence for the new normal. Here are some key takeaways from the Hangouts to help you plan out strategies to navigate the post-Covid-19 world. Risk Mapping…

Seven Things Travel and Tourism Companies Should Consider During the COVID-19 Crisis

Written by: Hadleigh Ford The unprecedented COVID-19 crisis has had a major impact on the travel and tourism industry, shutting down thousands of hotels, tourist destinations and flights around the world. Since travel and tourism are cash-heavy industries dependent on small margins, many companies will face great hardship, from laying…

AHLA Safe Stay: Hotel Industry Across U.S. and Canada United Around Enhanced Safety, Cleaning Standards

An important word from an HFTP Allied Partner As states across the country navigate reopening and hotels begin to safely welcome back guests, the American Hotel & Lodging Association (AHLA) today announced that hospitality leaders across North America have endorsed Safe Stay, AHLA’s enhanced industry-wide cleaning guidelines. AHLA’s Partner State…

Discussions Must Continue as Europe Moves to Reopen Travel, Tourism and Hospitality

By: Carl Weldon, HFTP Europe COO Three months into its shutdown, some countries in Europe are now turning their sights on reopening travel, tourism and hospitality sectors in time for the summer holidays — though, perhaps the focus will remain on local tourism to start. This is a crucial move,…

Private Clubs and Moving Past COVID-19: Re-opening Considerations

Written by: Amber Stone, CPA Over the last month, clubs have been consumed with loan and grant applications, worst-case budgeting scenarios and trying to follow the daily legislative updates. As clubs settle into their new “normal,” they are left with a lot of uncertainty and the stress that comes with…