GX Spotlights Mandarin Oriental’s COVID-19 Strategy: Agile and Prepared in Uncertain Times
By: Anja Luthje When we closed some Mandarin Oriental hotels in response to COVID-19, the management team created a task force including myself as Group Director of Rooms and Quality and eleven hotel managers. The objective was to figure out…
From the HFTP Dubai Research Center: Guide to Industry Recovery
By Ana-Denisa Irimescu, Dubai Research Scholar The hospitality industry in Dubai has had an interesting year. In response, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management decided to close the academic year with a road map…
Risk Mapping and Building Customer Confidence in a Post-Covid-19 World
The HFTP Hangouts rounding out the last week of May focused on risk mapping and risk management, as well as how to build customer confidence for the new normal. Here are some key takeaways from the Hangouts to help you…
Seven Things Travel and Tourism Companies Should Consider During the COVID-19 Crisis
Written by: Hadleigh Ford The unprecedented COVID-19 crisis has had a major impact on the travel and tourism industry, shutting down thousands of hotels, tourist destinations and flights around the world. Since travel and tourism are cash-heavy industries dependent on…
AHLA Safe Stay: Hotel Industry Across U.S. and Canada United Around Enhanced Safety, Cleaning Standards
An important word from an HFTP Allied Partner As states across the country navigate reopening and hotels begin to safely welcome back guests, the American Hotel & Lodging Association (AHLA) today announced that hospitality leaders across North America have endorsed…
Discussions Must Continue as Europe Moves to Reopen Travel, Tourism and Hospitality
By: Carl Weldon, HFTP Europe COO Three months into its shutdown, some countries in Europe are now turning their sights on reopening travel, tourism and hospitality sectors in time for the summer holidays — though, perhaps the focus will remain…
Private Clubs and Moving Past COVID-19: Re-opening Considerations
Written by: Amber Stone, CPA Over the last month, clubs have been consumed with loan and grant applications, worst-case budgeting scenarios and trying to follow the daily legislative updates. As clubs settle into their new “normal,” they are left with…