Research Finds Property Management Systems Remain Most Important Hotel Technology in 2021

Written by: Josiah Mackenzie Since its first introduction in the late 1980s, the property management system (PMS) has played an increasingly central role in the operations of a hotel since then. We have seen a proliferation of innovation in hotel…

Distressed Hotels Find New Ownership and Vision

Written by: Kristopher Swanson Opportunistic outlook The Covid-19 pandemic has had a significant impact on the financial wellbeing of hotels around the world, especially in regions that have experienced prolonged lockdowns and reduced travel. Real estate investment funds and managers,…

Ready Player One: How Can Hoteliers Capitalize On eSports?

Written by: Anastasiia Petryshche Even though it was initially marketed as a new kind of massively multiplayer online game, the OASIS quickly evolved into a new way of life.” -Ernest Cline In his award-winning movie “Ready Player One,” Steven Spielberg…

Addressing the Plastic Crisis through Crypto Anchors & Blockchain Technology

The Plastic Crisis: Out of Sight, Out of Mind From automated daily digests to dinner table conversations, the omnipresence of the Covid-19 pandemic has successfully managed to overshadow other – yet no less important – global challenges. In 2019, plastic…

International Hospitality Operations Need Global Leaders: Research Highlights (Part 2)

In recent research, Dr. Paul Willie, DBA, MBA, CHAE+, CHTP, CMA and Isidro Fierro set out to identify the elements and requirements of a global leader in today’s hospitality industry. They leveraged existing secondary data to highlight why global leaders are imperative for…

International Hospitality Operations Need Global Leaders: Research Highlights

Globalization has had a significant impact on the hospitality industry and requires thoughtful consideration from leaders of hospitality organizations who wish to expand their domestic operations into the international marketplace. In recent research, Dr. Paul Willie, DBA, MBA, CHAE+, CHTP, CMA…

The Future of F&B: Industry 4.0’s Impact in the Luxury Hotel Segment

Written by: Varun Khanna, research scholar In this blog, the HFTP Middle East Research Center examines the essence of Industry 4.0 and how it is expected to impact the food and beverage (F&B) sector, and also identifies potential barriers to the adoption…

Will Guests Say “I Do” Again? Survey of Tech’s Impact on Guest Satisfaction

By: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA This is a recap of a recent survey that examines the use of technology by hotel guests and how it impacts their overall stay satisfaction…

Consumer Behavior Changes During the Pandemic: What Should Businesses Know?

Written by: Hassan Al Sayegh It has been one year since the first COVID-19 case was reported to the World Health Organization in December 2019. The World Health Organization declared it a pandemic in March 2020. Multiple countries during the…

The Usefulness of Current AI Systems for Food Waste Management

Written by: Varun Khanna, research scholar With the remarkable growth of the food and beverage industry, the issue of food waste management seems to be increasing. It has been identified that in the United States alone more than 86 billion…