From the HFTP Dubai Research Center: Guide to Industry Recovery

By Ana-Denisa Irimescu, Dubai Research Scholar The hospitality industry in Dubai has had an interesting year. In response, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management…

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Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival

Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge…

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The Road to Peak Hotel Occupancy Rates Has Many Forks, Bends

Presented by: Jamie Lane, CBRE Hotel industries across the world have endured plummeting downturns in room occupancy and staffing, and the worst may not yet be in the rear-view mirror….

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HFTP Foundation Seeks Input for 2020 Compensation and Benefits Report

As it has done every other year for the past 30 years, the HFTP Americas Research Center, overseen by the HFTP Foundation, will produce a new biennial Compensation and Benefits…

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Get Back to Basics with Your Hotel’s Wi-Fi Network

Latest Research from the HFTP Research Centers | Blog written by: Bianca Lopez Here at the HFTP Research Centers, we are ringing in 2020 by addressing the elephant in the…

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China Releases New Standards to Rate Quality of Hotel Online Services

Research from the HFTP Asia Research Center | Written by: Evita Ma On January 10, China released the new standards of Hotel Online Service Quality Evaluation and Classification (China Daily, 2020). This…

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The HFTP Research Centers Present: A Year in Review

It has been an exciting first year for the HFTP Foundation. Between frenzied fundraising and planning a packed docket of upcoming research for 2020, research staff have certainly had their…

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Technology in Hotels: Invest Where it Counts

Technology in Hotels: Invest Where it Counts

By Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA Want to give your guests the tech amenities they want? Put your money where your five-star…

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Green Travel and Eco Stays: Latest Initiatives to Reduce Waste

Research from the HFTP Asia Research Center | Written by: Evita Ma Under new regulations effective July 1, 2019, hotels in Shanghai have ceased to offer disposable daily necessities such as toothbrushes,…

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Survey Shows Areas of Agreement, Improvement for USALI Future Editions

The AH&LA Financial Management Committee (FMC) conducted a survey on the Uniform System of Accounts for the Lodging Industry (USALI) earlier this year, specifically focusing on issues that merit further discussion by the…

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