Summary of Social Distancing Technologies in Hotels: What Are Our Guests Telling Us?

Written by: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Cristian Morosan, Ph.D., MSc, CHTP The current COVID-19 pandemic has caused unprecedented challenges for many economic sectors. One of the most highly impacted industry by the pandemic is the hospitality industry. And as we have progressed through this worldwide crisis,…

Risk Mapping and Building Customer Confidence in a Post-Covid-19 World

The HFTP Hangouts rounding out the last week of May focused on risk mapping and risk management, as well as how to build customer confidence for the new normal. Here are some key takeaways from the Hangouts to help you plan out strategies to navigate the post-Covid-19 world. Risk Mapping…

You Are a Hospitality Brand: Stand Out in a Post-pandemic Job Market

Presented by: Justin Taillon, Ph.D., MBA, Highline College Staff cuts across the hospitality industry have been fast and deep. Every day generates a staggering new number of unemployment claims. The resilience of the industry ensures that it will return to its place as the world’s largest business. This also means…

Clubs in a Crisis — The Framework for a Strategic Response

Moderated by: Ray Cronin, Club Benchmarking While we could never have imagined the abrupt changes that have occurred due to the coronavirus pandemic, we have been expecting the economic winds to shift for some time. The period of time from 2009 until March 1st of this year has been the…