Look Back at HITEC: Lessons in Leadership from Florida’s Largest Independent Hotelier
“Hotels are a service industry, and the key is to have happy associates.” There are many reasons Harris Rosen, president and COO of Rosen Hotels & Resorts and Florida’s largest independent hotelier, is a masterclass in hospitality leadership: his willingness to…
Eight Ways to Examine and Optimize the Club Work Experience Through a Generational Lens
Written by: Heather Polivka During the HFTP 2022 Club Forum, we discussed attraction and retention of talent — a hot topic in hospitality, in general. Our conversation covered two themes; the generational shift in the workforce, and looking at our work…
The Great Opportunity: How the Hospitality Industry Can Battle “The Great Resignation”
Written by: Sheheryar Javaid This article will not touch on the impact “The Great Resignation” has had on the hospitality industry, as we are well aware — the focus will instead be on what actions we can take to battle…
Employee Retention in the Great Resignation: Mission Impossible?
Written by: Dominika Duziak When I decided to quit my job in Spring 2021, I was one of the first. My resignation was not as shocking (I guess) as the reason – I wasn’t leaving for a competitor; I was…
A Study on Hospitality Leadership Inclusion: Read the Executive Summary
Research by: Michelle Russen, Ph.D. candidate Workplace exclusion, otherwise known as ostracism, has been found to be related to several negative outcomes in hospitality, such as increased burnout, increased counterproductive work behaviors, reduced self-esteem, and decreased thriving at work. The…
Trump Administration Immigration Enforcement Measures Shine Spotlight on Hospitality Industry
Written by: Keith Pabian Since taking office, President Trump’s administration has ramped up enforcement measures on various industries – especially when it comes to immigration. The hospitality industry took center stage this month when the U.S. Department of Labor (DOL) and…