Total Revenue Management and the Mi$$ed Opportunities
Written by: Katerina Papadima Total revenue management is not a new concept, but it is one that hoteliers will embrace more for the years to come. To implement it, though, we first need to define it. What is total revenue…
The Lag in Food and Beverage Recovery
Written by: Robert Mandelbaum and Andrew Hartley According to CBRE’s September 2022 Hotel Horizons® forecast for the overall U.S. lodging industry, rooms revenue per-available-room (RevPAR) will exceed 2019 annual levels in 2022. This is driven by the accelerated recovery of…
Ask the Expert: Understanding Flow Through and Flex
Written by: Laura Resco Flow through and flex are two key metrics of hotel profitability. While flow through is the percentage of extra profit that flows to the bottom line from each incremental dollar of revenue, flex is the amount…
From Loyalty Programs to Subscription-Based Business Models: New Hotel Revenue Streams
Written by: Natasha Piedrahita Is the subscription model here to stay or here to go? It is a business model successfully led by companies such as Amazon Prime, Netflix, Peloton and the like. The membership and subscription-based business models are…
The Little Known but Mighty Facts of the USALI Schedule, 11th Edition
Written by: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA When people think of the Uniform System of Accounts for the Lodging Industry (USALI), most often they envision a Summary Operating Statement (SOS) or an Operated Department schedule like Rooms or…
Budgeting for 2021: What Is the New Target?
Written by: Arlene Ramirez, MBA, CHAE, CHE, CHIA “To be sure of hitting the target, shoot first, and call whatever you hit the target.” Ashleigh Brilliant Since March of this year, the hospitality industry has been trying to figure out…
No Need to Be Depressed: Uplifting Revenue Management Tips When Revenue Is Down
One whose title is “chief evangelist” is driven by his mission to deliver good news. And so it went with this week’s European HFTP Hangout presenter, IDeaS Chief Evangelist Klaus Kohlmayr. His aim is to bring hoteliers across the globe…
Revenue Optimization: Driving the Bottom Line
By Sherry Marek In today’s competitive world, a great management team focuses on optimizing revenue in every department — including rooms, spa, ski, golf, ticketing, food and beverage, and retail. Where is the additional revenue going to come from? You need…
Quick discussions. In-depth analysis. Whatever you’re looking for, you can find it here at HITEC.
While the Tech Talks I’ve attended the last few days here have allowed quick discussions on new hospitality topics, it’s the Super Sessions that have powered me up as the week has drawn on. These gatherings have given us a…
Brad’s Laws for Good Hotel IT Products
I’m going to start with a caveat: An old, jaded and cynical hospitality software developer wrote this post. I think in terms of return on investment. If you think that hotels are gilded palaces to guest experience, then this post…