The Little Known but Mighty Facts of the USALI Schedule, 11th Edition

Written by: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA When people think of the Uniform System of Accounts for the Lodging Industry (USALI), most often they envision a Summary Operating Statement (SOS) or an Operated Department schedule like Rooms or Food and Beverage. They may even think of the many…

Budgeting for 2021: What Is the New Target?

Written by: Arlene Ramirez, MBA, CHAE, CHE, CHIA “To be sure of hitting the target, shoot first, and call whatever you hit the target.” Ashleigh Brilliant Since March of this year, the hospitality industry has been trying to figure out its new financial target — the best approach to get…

No Need to Be Depressed: Uplifting Revenue Management Tips When Revenue Is Down

One whose title is “chief evangelist” is driven by his mission to deliver good news. And so it went with this week’s European HFTP Hangout presenter, IDeaS Chief Evangelist Klaus Kohlmayr. His aim is to bring hoteliers across the globe good news regarding revenue management in a time where revenue…

Revenue Optimization: Driving the Bottom Line

By Sherry Marek In today’s competitive world, a great management team focuses on optimizing revenue in every department — including rooms, spa, ski, golf, ticketing, food and beverage, and retail. Where is the additional revenue going to come from? You need to track the success of upselling, promotions, cover charges and…

Quick discussions. In-depth analysis. Whatever you’re looking for, you can find it here at HITEC.

While the Tech Talks I’ve attended the last few days here have allowed quick discussions on new hospitality topics, it’s the Super Sessions that have powered me up as the week has drawn on. These gatherings have given us a chance to dig deep on various revenue and marketing strategy…

Brad’s Laws for Good Hotel IT Products

I’m going to start with a caveat: An old, jaded and cynical hospitality software developer wrote this post. I think in terms of return on investment. If you think that hotels are gilded palaces to guest experience, then this post is not for you. You are cordially invited to stop…