Time to Be Heard: What Do You Want from Your Club Software?
If you had a chance to get everything you want from your club management system – what would you ask for? Don’t be afraid to speak up. Just as club professionals are always looking for the most efficient solution, software…
Employee Retention in the Great Resignation: Mission Impossible?
Written by: Dominika Duziak When I decided to quit my job in Spring 2021, I was one of the first. My resignation was not as shocking (I guess) as the reason – I wasn’t leaving for a competitor; I was…
Will Guests Say “I Do” Again? Survey of Tech’s Impact on Guest Satisfaction
By: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA This is a recap of a recent survey that examines the use of technology by hotel guests and how it impacts their overall stay satisfaction…