Credit Card Processing During Challenging Times

Written by: Juli Barter As the world continues to navigate the COVID-19 pandemic, the hotel industry continues to feel its effects. Hospitality payments provider POST Integrations has provided the following credit card acceptance best practices to help guide you and your properties through these uncertain times. Below are the key…

Effectively Managing Fraud in Loyalty Programs: Part Two

Written by: Bill Byrne, CPA, CIA, CISA This blog post is part two of a two-part series on loyalty program fraud. Part one on HFTP Connect covered loyalty program fraud committed by customers and insiders. Cyber Fraud The final of the three loyalty program fraud threats to be covered in this…

The Threat of IoT Spies: Real or Imagined?

Written by: Sam Chester What is considered to be the first-ever “smart” device (a toaster that could be turned on and off via the Internet) was invented nearly 30 years ago in 1990. By 2008, the number of smart devices exceeded the number of people worldwide. Moreover, in 2017, the…

The Right to Privacy and How to Protect It

Written by: Paul West From Blockchain and distributed ledger technologies to prioritizing data protection, privacy and security — each of my sessions taking place at the HFTP 2019 Annual Convention this October will present the opportunity to get a straight summary on these ubiquitous topics. Introduction to Blockchain and Distributed…

Personalizing the Guest Experience While Protecting their Privacy — A HITEC Europe Preview

As competition intensifies and technology evolves, the hospitality industry must rise to meet the latest expectations of all traveling demographics — and that now includes a customized guest experience. The modern traveler has come to expect a certain level of personalization that saves them both time and energy while also…

A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers

Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against potential cyber threats and attacks. Most recently, a series of…

Outsourcing Cybersecurity and Contracts

For many companies in the hospitality space running smaller operations, having a full-time IT person on staff may not be an option. Other companies may have an IT manager on staff, but outsource the cybersecurity responsibilities to a company that specifically focuses on the increasing dangers pertaining to cyber threats….

GDPR in Hospitality: Vendor Compliance Query Template Available to Industry

Written by: Lucinda Hart, CAE, MBA and Carl Weldon, FIH, FHOSPA As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance.  The HFTP Hospitality DPO/GDPR Task Force and…

Ransomware: Sorting Out the Details

With the recent stories of guests getting locked out of hotel rooms – or, in some reports, guests being locked in hotel rooms – it is hard to sort the fact from the fiction. A few weeks ago an Austrian hotel’s computer system was attacked by hackers. After all the…

What To Do Before You Travel Internationally

As leading global hospitality association HFTP® continues to expand its events internationally, we want to ensure the safety of our members and attendees who are traveling with us to these events. Before you pack up to attend HITEC® Amsterdam, the larger HITEC North America or HITEC Dubai, brush up on these international travel tips…