Artificial Intelligence (AI) is Checking into Your Hotel

Written By: Carson Booth, CHTP AI will become embedded and ubiquitous, and in the pocket of every associate and guest. Are you ready? Some industries remain stubborn and resistant to change by not embracing new technology as fast as others. However, over the last few years, the hospitality industry has seen…

Recap of Digital Learning Day

On March 23, 2016, HFTP held its first Digital Learning Day which was open to any professional who was interested in expanding their knowledge of the industry. Digital Learning Day covered a range of topics including ethics, cyber security, physical security and online presence. Perhaps the best perk of Digital…

What are the Controller’s and CFO’s Roles in Data Security?

We’ve all read the news about data breaches. The financial consequences and reputation damage have been widely reported.  As the ones who watch over the company’s financial performance, controllers and CFOs must manage all components that impact the bottom line and that includes corporate data. 5 Practical Steps Security industry…

Leaving the Light On…and Exposing Visitors to Malware

The hotel industry is poised for continued growth in 2015, coming off a stellar 2014 which saw occupancy rise to levels not seen in more than 20 years. With the World Tourism Organization projecting more than 1.4 billion international journeys in the year 2020, you can bet that hotel web…

Adding Diversity and Taking the Scare out of the Visa Process in the Club and Hospitality Industries

As someone that often speaks about visas and U.S. Lawful Permanent Residency (green cards), there are two common looks that I see in the audience when I start my presentations – a look of dread that the presentation will be boring (visas – yawn!) and one of apprehension (the visa…

Big Data – Just a Marketing Gag?

Big Data is omnipresent. Statements such as “Data is the new oil,” and “Data is the salt of modern merchants,” show how valuable data has become. But what is so important about this data? The majority of hotel managers will have no answer to these questions, although they should. Big…

Super Monday

HITEC Monday is the day of super sessions that last up to two and a half hours. Does anyone know how to condense four of these into my 500-word limit? The first session of the day was also my favorite, “Building a Better Hotel Infrastructure” led by Robin Koetje, Ken…

[Ask the Experts] HITEC 2014 Keynote Rachel Botsman

As we lead up to HITEC 2014, HFTP Connect will be talking to industry experts and keynote speakers about their expertise and how it relates to the hospitality industry through the Ask the Experts column. An expert view on the revolutionary Collaborative Economy and the hospitality industry Rachel Botsman is a global…

Passwords, it’s as easy as 123

Are you still using the default password that came with your point of sale (POS) or payment system? Or, using 12345 or password1? If so, you need to change it right away to help protect card holder data. Passwords are one of the easiest ways for criminals to sneak in…

ANOTHER Credit Card Breach — What Now?

The recent data breaches at major retail outlets such as Target, Michaels Stores Inc. and Neiman Marcus brought this type of modern crime to the forefront in the minds of the consumer; and for us in the hospitality community, it really hit home when news surfaced of a breach at…