GX Spotlights Mandarin Oriental’s COVID-19 Strategy: Agile and Prepared in Uncertain Times
By: Anja Luthje When we closed some Mandarin Oriental hotels in response to COVID-19, the management team created a task force including myself as Group Director of Rooms and Quality and eleven hotel managers. The objective was to figure out…
Digital Presentations: Tips to Capture the Stories Your Club or Hotel Wants to Tell
Now more than ever, it is all about great (no, exceptional) communication to succeed. As a communicator, you must do more than just speak and write well — you need to be creative, experiment, take risks and move fast. And…
Five Must-Know Steps for Confidently Predicting Hotel Performance
Written by: Nate Nasralla In the first post of this two-part blog series, we outlined the most common mistakes that result in errant and inefficient forecasting processes. Also, while many pieces to the hospitality experience from reservations to revenue management…
Five Mistakes to Avoid When Forecasting Hotel Performance
Written by: Nate Nasralla It’s been said only one percent of businesses are able to achieve 90 percent forecasting accuracy 30 days out. That is pretty poor — and despite access to unprecedented amounts of guest and operations data, and…
A Series of Must-Read Articles on Cybersecurity Produced by the HFTP Research Centers
Data security remains a pressing concern and top priority for the hospitality industry. The HFTP Research Centers are dedicated to producing findings that can significantly aid hospitality businesses in their efforts to protect their guests’ privacy and personal information against…