All About Chatbots: The Hotel Industry Can Thrive Through Automation
Written by: Tyler Boykin The hotel industry is facing a perfect storm. Post-pandemic travel has resumed, but hotels must grapple with a labor shortage and wage inflation. The U.S. Travel Association recently reported that travel spending in April 2022 had…
Time to Be Heard: What Do You Want from Your Club Software?
If you had a chance to get everything you want from your club management system – what would you ask for? Don’t be afraid to speak up. Just as club professionals are always looking for the most efficient solution, software…
Hunting for a Hotel PMS: Key Marketplace Characteristics and Evaluation Tactics
Written by: Tim Henthorn We all know what a property management system (PMS) is, but is it the same as it was five or 10 years ago when your property or corporate group implemented the solution you have now? Given…
Translation Services: Lost (and Found) in Translation
Here are some dots that you can easily connect: globalization, emerging markets and international travel. You may think “Oh, what a cliché!” Well then, you must have noticed the need skyrocketing for reliable translation, especially if you are in the travel…
Software Replacement vs. Reengineering Assessment: Look Before You Leap
Written By: Bill Boothe & Jeremy Hoch We continue to be amazed at the number of private clubs that dump their older club management software for something new without a thought of how they might retain and improve what they…