Selecting the Right Industry Standards for Your Property

This is not the first time that the hospitality industry has had to respond to major changes. Currently the managing director at Heyward Hospitality, Michael Heyward‘s background in revenue management dates to the arrival of the first online travel agencies (OTAs), which forever changed the way that booking and distribution…

AHLA Safe Stay: Hotel Industry Across U.S. and Canada United Around Enhanced Safety, Cleaning Standards

An important word from an HFTP Allied Partner As states across the country navigate reopening and hotels begin to safely welcome back guests, the American Hotel & Lodging Association (AHLA) today announced that hospitality leaders across North America have endorsed Safe Stay, AHLA’s enhanced industry-wide cleaning guidelines. AHLA’s Partner State…

China Releases New Standards to Rate Quality of Hotel Online Services

Research from the HFTP Asia Research Center | Written by: Evita Ma On January 10, China released the new standards of Hotel Online Service Quality Evaluation and Classification (China Daily, 2020). This is the first domestic standard for evaluating and rating the quality of hotel online services in the nation. The new…