A Homerun: Research Shows Hotel Guest Sentiments on Technology Have Improved Over Time
By: Agnes DeFranco, Minwoo Lee and Jihye Min May 11, 2023 marked the end of the federal COVID-19 Public Health Emergency. Indeed, the pandemic has had an impact on the perception of technology usage among hotel guests. The need to…
Research Finds Property Management Systems Remain Most Important Hotel Technology in 2021
Written by: Josiah Mackenzie Since its first introduction in the late 1980s, the property management system (PMS) has played an increasingly central role in the operations of a hotel since then. We have seen a proliferation of innovation in hotel…
Will Guests Say “I Do” Again? Survey of Tech’s Impact on Guest Satisfaction
By: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA This is a recap of a recent survey that examines the use of technology by hotel guests and how it impacts their overall stay satisfaction…
Summary of Social Distancing Technologies in Hotels: What Are Our Guests Telling Us?
Written by: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Cristian Morosan, Ph.D., MSc, CHTP The current COVID-19 pandemic has caused unprecedented challenges for many economic sectors. One of the most highly impacted industry by the pandemic is the hospitality…
Survey Shows Areas of Agreement, Improvement for USALI Future Editions
The AH&LA Financial Management Committee (FMC) conducted a survey on the Uniform System of Accounts for the Lodging Industry (USALI) earlier this year, specifically focusing on issues that merit further discussion by the FMC. Revisions to the USALI are overseen by the FMC,…
HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation
The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting,…
Club Management Around the World
Golf is truly a global game, which continues to grow in popularity. Most people recognize Scotland as the birthplace of golf, but there are arguments that the origin of golf can actually be traced back to China around 943 A.D….
HFTP Finance Members Sound Off On Benefits
Hospitality Financial and Technology Professionals (HFTP®) is a very dynamic organization that represents what has arguably become the two most important segments of hospitality: finance and technology. Unlike the days when “finance” was someone who wore sleeve garters and “technology” was someone…
Bi-annual HFTP Compensation & Benefits Survey Released
Results of the 2012 HFTP Compensation & Benefits Survey are available. In addition to providing basic compensation and benefits information such as salaries, bonuses and retirement plans; the survey digs a little deeper by analyzing other various factors such as…
[Survey] Help Provide Compensation and Benefits Data
Do you ever wonder if you should be making more money for all the hours of hard work you put into your job? The 2012 Hospitality Financial and Technology Professionals Compensation and Benefits Survey aims to capture the current salary…