The Future of F&B: Industry 4.0’s Impact in the Luxury Hotel Segment
Written by: Varun Khanna, research scholar In this blog, the HFTP Middle East Research Center examines the essence of Industry 4.0 and how it is expected to impact the food and beverage (F&B) sector, and also identifies potential barriers to the adoption of Industry 4.0 solutions. What is Industry 4.0? Digital…
Will Guests Say “I Do” Again? Survey of Tech’s Impact on Guest Satisfaction
By: Agnes DeFranco, Ed.D., CHAE, CHE, CHIA, CAHTA and Minwoo Lee, Ph.D., MBA, CHE, CHIA This is a recap of a recent survey that examines the use of technology by hotel guests and how it impacts their overall stay satisfaction and re-booking intentions. The full report is also available for…
The Role of Technology in Cleaning and Sanitizing in the Era of the New Normal
Written by: Nutthaphat Poolworaluk The need to be reassured that your night’s stay is cleaner than ever has never been this critical before in the hospitality industry. With the ongoing Covid-19 pandemic, heightened measures for cleaning and sanitization need to be imposed, as the safety of both the guests and staff remains paramount in this…
Sustainable Luxury: New Opportunity for the Hospitality Industry?
Written by: Anni Lindqvist, research scholar At the beginning of 2020, no one could have predicted how a global pandemic would upend lives so drastically in a matter of months. Freedom to travel was compromised — and still is, for some. During these unpredictable times, the way of travel and how we…
COVID Chronicles: Village Hotels’ Secret to Operational Flexibility and Efficiency
Village Hotels is a UK-based hotel group with 31 properties, known for integrating a high-tech approach into a seamless guest experience. This feature was originally published on the GX Spotlight website. We sat down (virtually, of course) with Jon Davis, CTO of Village Hotels to chat about their efforts in reacting to…
Discussion of Hospitality Technology Across the Atlantic
By: Carl Weldon, HFTP COO Europe Cyber HITEC featured a new virtual session this year that built a bridge across the Atlantic Ocean and brought together two regions separated by a common language. This engaging session was called the “HFTP Europe: Technology and Tea” Hangout, and featured an interview-style discussion…
The Usefulness of Current AI Systems for Food Waste Management
Written by: Varun Khanna, research scholar With the remarkable growth of the food and beverage industry, the issue of food waste management seems to be increasing. It has been identified that in the United States alone more than 86 billion pounds of food is wasted per year (Charlebois, Creedy and…
Technology Brings Hospitality Necessary Agility
Written by: Claire Kenney, Cyber HITEC Guest Blogger Reinvent. Reimagine. Rethink. Reorganize. Rearchitect. Realign. Reinvest. These words resonate with the contemporary hospitality industry. They are a roadmap for hotel agility. As such, they are a roadmap for hotel success. Adopting this creative mindset equips hotel brands and hotel properties to…
GX Spotlight: How a Family-Owned and Operated Hotel Is Handling the Crisis
Hostellerie La Cheneaudière & Spa, known for their luxurious service, welcomes guests who come to enjoy their spa and wellness offerings and to simply get away from it all. This feature was originally published on the GX Spotlight website. The need to unplug and relax has certainly taken on new…
Two 2020 Mindset Shifts You Need to Adopt
Written by: Katie Paolino, CHAE | Cyber HITEC Guest Blogger Guest blogger Katie Paolino, CHAE shares her experiences navigating Cyber HITEC’s first-ever virtual exhibit hall and what she learned when she attended “Smaller Staff, Same Service: 5 Creative Ways to Use Technology to Support Your Lean Team.” This was an education session…