Omnichannel Surveys: The Next Step In Collecting Critical Customer Feedback

Written by: Jaime Bailey Back in 2013, Walker Insights made the bold prediction that by 2020 customer experience would overtake price and product as the key brand differentiator. Now, with 2020…

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Letter from the HFTP Global President: We Have a Lot to Celebrate

At the ocean-inspired Annual Tribute to Success at the HFTP 2019 Annual Convention, newly-installed HFTP Global President Michael Levie spoke about what to expect from HFTP in 2020, outlining his vision…

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HFTP 2019 Chapter Leadership Workshop Builds Leadership at the Local Level

Written by: Eileen Sarris, member of the Chapter Leadership Workshop Committee After a several year hiatus, the re-instated Chapter Leadership Workshop brought together 58 chapter officers representing a host of HFTP…

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Something Needs to be Said: Takeaways from the HFTP 2019 Annual Convention

Written by: Bernard Ellis, CHTP, CRME — Official HFTP 2019 Annual Convention Guest Blogger Our Little Secret? We have all been there. You are on the way to or from an…

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Sentiment Survey Reveals Top Hospitality Technology Decisions in 2020

The results are in for the inaugural Hospitality Technology Sentiment Survey, co-produced by HFTP and Hospitality Net. This survey sponsored by Shiji with partners EHL and Puzzle Partner serves as an indicator of pertinent technology trends in the hospitality…

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“I Have A Conflict” and How to Resolve It

Written by: Bernard Ellis, CHTP, CRME — Official HFTP 2019 Annual Convention Guest Blogger What I have always loved about the expression “I have a conflict” is that people may want…

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Bid for Good in the HFTP Foundation Silent Auction

Stumped on gift ideas for this holiday season? Look no further: From now until October 25, the online HFTP Foundation Silent Auction has a spectacular assortment of coveted items waiting to be…

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Meet Bernard Ellis: Guest Blogger for the HFTP 2019 Annual Convention

Bernard Ellis, CHTP, CRME knows a lot about technology. He stewards technology initiatives from industry startup to industry standard. As a consultant with companies on the digital transformation of hospitality…

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And the 2019 HFTP Paragon Award Goes to…

Anyone who knows Thomas (“Tom”) Smith, CHAE knows that he loves his Green Bay Packers, his family, volleyball and dancing. They also know that he puts his heart and soul…

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Application of IoT Solutions: As Analyzed by the HFTP Dubai Research Center

In its latest monthly news bulletin, the Dubai HFTP Research and Innovation Center at the Emirates Academy of Hospitality Management discussed the application of IoT as solutions for the hospitality industry….

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