Embracing Change: Lessons Learned During a Pandemic that Has Changed Hospitality

For the past three months, HFTP has hosted weekly “Hangout” sessions on Zoom, uniting hospitality professionals to learn from and support each other during a particularly difficult period. Paul West…

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A Millennial’s Journey to Professional Certification

Insights from: Andrew Buwalda, CHAE Millennials, and young professionals in general, are often challenged in the job market — by roles that require x years of experience. Professional certifications are…

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Self Service Analytics: How Small and Independent Hotels Can Use Sentiment Mining to Leap Ahead in Post-COVID Revival

Written by: Sanjay Nadkarni, Ph.D. The importance of guest reviews in the hospitality industry is unambiguous. In the pre-Covid-19 world, an entire business ecosystem evolved around analyzing reviews to gauge…

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Selecting the Right Industry Standards for Your Property

This is not the first time that the hospitality industry has had to respond to major changes. Currently the managing director at Heyward Hospitality, Michael Heyward‘s background in revenue management…

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Create a Culture of Agility, Place These Five Tech Bets

Phil Le-Brun, director, enterprise strategy at Amazon Web Services, says there is one word that is mentioned, on average, every six minutes during executive meetings: agility. How can you do…

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Getting Value from Cloud Services in Today’s Environment

The first European HFTP Hangout in June was a masterclass on hospitality business software-as-a-service (SaaS) costs and cloud services optimization. It was presented by Carson Booth, CHTP, HFTP Global director…

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Hotel Trends: Reducing Costs and Contact in Rooms, Staff and F&B

The first week of June kicked off with a general HFTP Hangout that covered hotel market trends and trajectories, presented by CBRE Hotels Advisory representatives Mark Van Stekelenburg, Andy Hartley…

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Risk Mapping and Building Customer Confidence in a Post-Covid-19 World

The HFTP Hangouts rounding out the last week of May focused on risk mapping and risk management, as well as how to build customer confidence for the new normal. Here…

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Seven Things Travel and Tourism Companies Should Consider During the COVID-19 Crisis

Written by: Hadleigh Ford The unprecedented COVID-19 crisis has had a major impact on the travel and tourism industry, shutting down thousands of hotels, tourist destinations and flights around the…

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Apple iOS NFC Contactless Access Control: A Coronavirus Response

Written by: Nick Price The use of near field communication (NFC) for business applications has been on the rise, and as hotels adjust to incorporate contactless operations to reduce the…

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